Return and Refund Policy

At Droraie, our objective is to supply reliable and functional bathroom accessories. Because our inventory ranges from structural hardware to moisture-absorbent mats, we maintain strict quality control. If a purchase does not meet your operational expectations, our refund and return protocols are detailed below to ensure a straightforward and transparent resolution.

1.Initial Inspection and Defect Reporting

Customers are expected to carefully examine their Modern Bathroom Essentials, Smart Storage units, or Premium Comfort Bath Mats immediately upon delivery.

  • Defect Notification: If you discover bent metal hardware, cracked plastic components, or significant manufacturing faults, you must email support@droraie.com within 48 hours of the carrier's delivery timestamp.

  • Required Documentation: Including clear photographs of the damage alongside your notification allows our team to quickly authorize a replacement or issue a full credit without unnecessary delays.

2. Conditions for Return Eligibility

Droraie offers a standard 30-day return window starting from the exact date of delivery. Because our items are utilized in personal bathroom environments, we strictly enforce the following condition requirements:

  • Unused State: The product cannot exhibit water marks, installation scratches, soap residue, or any signs of physical use.

  • Original Packaging: Items must be returned with all protective materials, mounting hardware, and original brand boxes completely intact.

  • Proof of Purchase: Your digital receipt or Order Number must be included within your physical return shipment.

3. Return Merchandise Authorization (RMA) Procedure

To process warehouse inventory accurately, we require all returns to follow a formal authorization workflow:

  • Initiation: Send your return request directly to support@droraie.com.

  • Approval: If eligible, our support staff will issue a unique Return Merchandise Authorization (RMA) number alongside the correct warehouse shipping address.

  • Unauthorized Shipments: Packages mailed back to our corporate office or sent to any facility without an active RMA number will be strictly rejected and disposed of without a refund.

4. Responsibility for Return Shipping

  • Operational Errors: If you receive an incorrect bathroom rack or a defective bath mat, Droraie will cover 100% of the return shipping costs by providing a prepaid transit label.

  • Customer Preference: If the return is initiated because a storage unit does not fit your space or you simply changed your mind, you are fully responsible for purchasing the return shipping label. Furthermore, the original shipping fees applied at checkout are completely non-refundable.

5. Non-Returnable Merchandise

Certain items cannot be processed for returns due to hygiene standards or promotional stipulations:

  • Used Hygiene Products: Any liquid dispensers, cotton swab organizers, or bath mats that have been filled, stepped on, or utilized cannot be returned.

  • Final Sale: Products purchased through clearance events or marked explicitly as "Final Sale" on the product page are excluded from this return policy.

6. Statutory Rights for UK and EU Consumers

Complying with consumer protection regulations, customers residing in the United Kingdom and the European Union retain the legal right to cancel their purchase for any reason within 14 days of receiving their goods. The items must still meet the strict unused and original packaging criteria mentioned in Section 2 to qualify for the full refund.

7. Inspection and Refund Timelines

Once your return reaches our designated warehouse, it must undergo a thorough physical evaluation:

  • Quality Check: Our facility will inspect the storage units or mats to verify they are entirely unused and undamaged.

  • Processing Time: Please allow our warehouse team up to 10 business days to complete this inspection and officially trigger the refund.

  • Bank Clearing: Approved funds are strictly routed back to the original payment method. Depending on your credit card issuer or bank, it may take an additional 3 to 5 business days for the financial credit to officially post to your account statement.

8. Administrative Contact Information

If you require assistance initiating a return or have specific questions regarding this policy, please reach out to our administrative team:

  • Brand Name: Droraie

  • Corporate Entity: WINDMILL 1A LTD

  • Registered Office: 232 Hoe Street, London, E17 3AY, United Kingdom

  • Customer Support: support@droraie.com

  • Phone Contact: +1 (938) 348-8197